System Support and Maintenance
We consider the operation of your system
Our system support and maintenance service scales requests according to importance, so that we can provide service desk (user attention and support) and helpdesk (solution for comprehensive attention and possible case) Offers.
Likewise, consider performing the following management activities established by ITIL for proper maintenance of the system.
Storage management: In this activity, consider the storage, recovery, and backup of the system under maintenance (source code, database, library, etc.)
Change management: Evaluation and planning of the system update process.
Configuration management: Strict management security management of IT infrastructure assets (SW component, document, SLA, etc). Management of access credentials via VPN, server, database, application, etc. Monthly evaluation by vulnerability test; automatic monitoring 24/7/7.
Problem management: An analysis of the root cause of the incident has been reported to prevent incidents from occurring.
Please contact us to evaluate the custom maintenance contract of your system.