WE DEVELOP FOR THE ACCEPTANCE OF FINAL USERS
Usability is the set of attributes related to the effort required for the use of software and the individual assessment of users. The attributes considered as characteristics of Usability are: learning, comprehension, operability and attractiveness.
The Defender of the Insured (DdA), is a private, autonomous and independent institution, whose objective is to resolve any conflicts or problems that may arise for the insured. The activity of the Insured Defender is unprecedented in Chile, so we designed a solution composed of multiple environments that integrates the reception, collection of background and resolution of claim requests.
One of the implemented environments has a callcenter operator target group. For easy learning and operation, we designed an interface that allows users to intuitively enter claims, check the progress status and resolution of these, allowing them to deliver high levels of attention to the DdA applicants.